All properties are reviewed initially to access their specific nuisances but the KEY AREAS of focus are:

Financial Control

Accurate detailed and timely monthly profit and loss, balance sheet and cash flow reports
Weekly departmental revenue reports
Rolling annual profit and loss forecast
Robust annual budget
Robust internal controls
Purchasing controls
Detailed weekly forecasting of payroll costs
Food and beverage stock control
Daily management of debtor and creditor reports
Forensic review of existing cost structure to enable cost savings

Sales and Marketing

Develop a strong brand position & plan for property
Strategy to focus on key sectors such as Leisure,- corporate
Realignment of sales team
Online marketing strategy focusing on website
Social media Facebook, Twitter,
Effective yield management
High impact, consistent and relevant literature
Public relations activity – local & national
Management 3rd party booking engines & operators
Strong local & national advertising
Relevant sales driven promotions
Annual sales and marketing plan

Operational Controls

Review and realignment of existing management and staff
Review skill levels of the team and customer service delivery
Review reporting procedures within the organisation
Operational forecasting and business planning
Review product and service delivery standards
Customer feedback action plans
Ongoing training provided by HR and Fáilte Ireland
Motivation and team building
Commitment to exceeding expectations of the property’s client

Human Resources

Payroll control and forecasting
Redesign departmental training plans
Employee records keeping
Recruitment procedures
Fáilte Ireland training
Team development
Multi-skills training
Labour cost ratios
Fixed versus variable cost ratios
Internal communications
Benchmarking against industry norms
Compliance with employment law regulations